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Section: IT & Internet Vacancy 436 |
| Post:Service Desk Analyst (East Kilbride)
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Stoke-on-Trent
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| The announcement text: |
Fantastic opportunity to work as a contractor, for at least 6 months, for this major science and technology outsourcing company, in their prestigious offices in East Kilbride.
The Service Desk within Integrated Services Management Centre (ISMC) provides single point of contact for our client`s multiple customers and forms vital interface between support staff and customer base. Duties include:
Receive and record all service requests via email, telephony and web interfaces
Provide initial assessment of service requests and make 1st attempt at resolution, and*or refer to 2nd line and 3rd party support, based on agreed service levels
Monitor and escalate all service requests according to agreed service levels
Keep customers informed on status of all service requests, ensuring ownership is retained.
You MUST have:
Proven understanding of IT terminology, perhaps from previous studies or work experience
Good understanding of range of hardware and software within IT
Keyboard skills
Analytical and problem solving skills.
Communication skills
Customer facing attributes and interpersonal skills
Team Player
Ability to work in busy environment.
It would be desirable if you have previous experience of working in customer facing environment, preferably IT related, along with IT qualification; IT Infrastructure Library (ITIL) accreditation or Certified Novell Administrator (CNA) accreditation.
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| Contact information |
| Employer: |
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| Email: |
1442@careerbelfast.informnow.com
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| Phone: |
01625 507250
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Publication date: 2009-03-12 22:56:58
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